eCotton exchange and return policy

At the eCotton / Екотон online store, we strive to ensure that every purchase brings joy and comfort to your home. We are confident in the quality of our products, but we also understand that sometimes situations may arise when you need to return or exchange an item.

Below is detailed information on how to proceed in such cases, in accordance with the current legislation of Ukraine.

Exchange and return of goods of good quality

According to the Law of Ukraine “On Protection of Consumer Rights”, the return and exchange of goods of good quality is possible within 14 calendar days from the date of purchase. In this case, the goods must:

not be used;
retain their marketable appearance and consumer properties;
have intact seals, factory labels, and packaging;
be accompanied by a sales receipt or cash register receipt.

Please pay attention to the contents of the package and handle it with care when unpacking — this will help avoid complications in case of return.

Returns and exchanges due to incorrect delivery or non-compliance

If the goods received do not correspond to the order — for example, an error in color, size, or composition — we will accept the goods back without additional payment. Returns are subject to the following conditions:

the original packaging is retained;
the documents accompanying the shipment are available;
the goods have not been used.

We will arrange for a replacement at our expense or refund your payment, at your discretion.

⚠️ Important: Goods that cannot be returned or exchanged

Dear customers! It is important to know that according to Decree No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, the return and exchange of certain categories of goods is not possible — even if they simply do not suit you.

These goods include, in particular:

❌ Bed linen

❌ Pillows, blankets, throws, mattresses

❌ Underwear and bed linen, including textiles sold by the meter

❌ Baby goods (diapers, pacifiers, etc.)

❌ Perfumes, cosmetics, hygiene items

This is regulated by both hygiene requirements and legal norms. Please choose responsibly — we will be happy to advise you before you make your purchase.

How to return or exchange an item?

Contact us by any convenient method: Telegram, Viber, email, or by phone.
Specify the reason for the return and provide a photo (if necessary).
Send the item in its original packaging with all accompanying documents.
Refunds will be made within 10 business days after receipt of the returned item, minus shipping costs.

Return and shipping costs

If the return is initiated by the buyer (item is of good quality):

from Kiev: 65 UAH will be deducted;
from other regions of Ukraine: according to the delivery service rates.

If the goods were sent by mistake or with a defect — all costs are ours.

Customized goods

Also, according to the law, it is impossible to refuse goods of good quality that have customized properties if they can only be used by you. For example, bed linen sewn to individual order.

Thank you for trusting the eCotton / Ecoton brand — comfort begins with care!

We are always here to support and help you.