Exchange and return in eCotton shop

At eCotton, we understand that shopping online can be a little nerve-wracking. Especially when it comes to home textiles, where feel, color, and size are so important. If you encounter a problem or want to return an item, please don't worry. We are here to help.

We sincerely value each and every one of our customers and do our utmost to ensure that you are satisfied, even in unusual circumstances. If you have received an item and it is not suitable — whether due to color, size, or feel — simply contact us. We will endeavor to replace the item with a similar or even better one — no questions asked. We do everything we can to turn an inconvenience into a positive customer experience.

 

Exchanges or returns are possible within 14 days if:

• the product has not been used and is in its original condition;
• the labels, seals, packaging, and documents for the product (receipt) have been retained;
• the product is not included in the list of non-returnable items according to CMU Resolution No. 172.

 

Goods of good quality, such as pillows, blankets, bed linen, throws, and other sewn products, in accordance with GOST 19917-93, are not subject to return, however, we are always ready to consider individual cases and offer a reasonable solution.

If you find a defect or receive the wrong product, please let us know as soon as possible. We will promptly replace the product or refund your money. All shipping costs will be covered by us upon confirmation of the defect.

 

Step-by-step return procedure:

1. Write or call our manager.
2. Describe the problem and attach a photo (if available).
3. We will agree on the method of return or exchange.
4. If necessary, we will arrange a replacement or refund.

 

Refunds will be made within 20 business days to the specified bank details.

We strive to make eCotton not just a store, but a space of trust and care. If something goes wrong, we are here to fix it quickly, delicately, and with care.